Troubleshooting Your Internet Connection

The internet has transformed the way we communicate, connect, learn, and grow. According to statistics, the number of global internet users is 4.9 billion. It would be fair to say that most of us can no longer imagine life without a stable internet connection. However, whether you like it or not, you are bound to run into some internet connection problems in your lifetime. If you are an avid internet user, you must also know how to troubleshoot the little problems you run into while using the internet. We can help you with it. Here is the complete guide to troubleshooting your internet connection: 

Factors Affecting Internet Performance

From router placement to data transfer technology, several elements affect the internet connection quality. Here are some of the most common factors affecting the performance of your internet connection:

Network Congestion

If you are not familiar with the term, let us break it down for you. Network congestion occurs when too many devices are trying to access the internet simultaneously, and the network does not have the bandwidth to support the traffic. This leads to slow speeds and connection issues.

Router Placement and Interferences 

Where you place your router and how you position it makes the world of a difference. Ideally, a router should be placed centrally so internet signals are available throughout your home. The further you are from the router, the weaker the signal will be. The best practice, for this reason, is to have your router centrally placed, this way it is equidistant from all the devices.

Furthermore, other electronic devices such as microwaves and cordless phone signals can cause interference with wireless internet signals. Moreover, objects such as walls and furniture can also interfere with internet signals. For this reason, you should never place your router where it is towered by furniture or other objects. 

Outdated Hardware and Incorrect Network Configurations

Old and outdated routers and modems will not be able to keep up with the fast internet speeds your internet service provider offers. For this reason, it is imperative to get a router that is compatible with your internet connection and internet plan. Another factor affecting your internet performance is your network settings. If you are not a tech-savvy individual or are simply struggling with choosing the right network settings, reach out to the tech support of your ISP and let them guide you through the process.  

Malware or Virus

It is imperative to have an antivirus installed on your devices as Malware on your computer can cause internet performance issues.

Internet Service Provider (ISP) Limitations

Some ISPs put caps on the amount of data that can be used with an internet plan. You need to make sure that the internet service provider you choose either does not have data caps or offers reasonable data caps. A great example of such a provider is Grande Communications

Internet Traffic and Connected Devices 

Internet traffic can also affect internet performance, especially during peak usage hours. The more devices connected to the network, the more shared bandwidth and the slower the network will be. If you have a large family, you must choose an internet plan that offers greater bandwidth to accommodate all the connected devices Grande communications offers some great internet plans for the whole family that you can visit here.  

Common Internet Struggles and How to Fix Them

Here are some common internet struggles and what you can do to fix them. 

Slow Internet Speeds

From network congestion to malware on your device, there can be many underlying factors contributing to slow internet speeds. Take action depending on the problem you are facing. Check your internet connection and try restarting your router. Also, disconnect any unnecessary devices that are connected to the network. If you have smart devices, they may be hogging the bandwidth. Only connect to these devices when you are using them. 

Unable to Connect to a Website

Check your internet connection, clear your browser’s cache and cookies, and try accessing the website using a different browser.

Internet Connection Drops Frequently

Make sure your router is in a central location and move any electronic devices that may be causing interference. Also, check for any loose cables and make sure your router’s firmware is up to date.

Error Messages When Loading a Website

Try accessing the website using a different browser, and ensure your computer’s security software is not blocking the website.

No Internet Connection

Make sure your router is connected to the internet and all cables are securely plugged in. If the problem persists, contact your ISP.

Choosing the Best Internet Connection

The internet connection and plan you choose create a significant difference in how your internet performs. Here are some features you should consider when choosing an internet connection to enjoy good quality service. 


Make sure the internet connection and plan provide enough speed to meet your needs. This will depend on what you will be using the internet for, such as streaming, gaming, or working remotely.


Check if the service or connection type you are interested in is available in your area. Some internet service providers may not have coverage in certain areas or may not offer a particular connection type in certain areas For example, Fiber optic internet has limited availability. If you are a Texan, give Astound powered by Grande a shot. They offer fiber-backed speeds at great prices to meet all your internet expectations. Get in touch with Grande Communications customer service to learn more. 


Research the internet service provider’s reputation for reliability. Look for customer reviews and ratings to get an idea of the provider’s level of service.

Cost and Contracts

Compare the cost of different internet service providers and plans. Also, check for any additional fees or charges that may not be included in the advertised price. Some internet service providers require a long-term contract, while others offer month-to-month plans. You can select the option that you find most cone best for you.

Technical Support

Look for internet service providers that offer 24/7 technical support.

In Conclusion

Ultimately, the best internet connection will depend on your specific needs and the available options. It is important to do your research and compare different providers and plans before making a decision. Furthermore, it helps to know how to fix your internet connection if you run into a problem.

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